Security Center

Your personal information and account security are our top priorities – we’ve got you covered.

We have processes and tools in place to help keep your personal information secure.

If you think you’ve received a fraudulent message, lost your card, or been affected by a scam, give our team a call at (651) 224-5000. We’re here to help.

Security Tools

Encrypted Email

We use email encryption services and a secure document portal to help protect your personal and confidential information.

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Fraud Text Alerts¹

Monitor and stop potentially fraudulent debit card transactions via our automated text messaging service.

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How We Keep You Protected

Identity Verification

When you contact us, our team will ask for details to verify your identity.
We will never call and request your account information.
We will never ask for personal information via unsecure email. See details about our encrypted email service.

Online Security

Online Banking is accessible via browsers that meet our security requirements.
A unique username and password are required for Online and Mobile Banking.
Passwords must be changed periodically to help protect your accounts.

Account Monitoring

We monitor potential fraudulent debit card activity based on geographic location, purchasing habits, and typical spending.
If we detect suspicious transactions, you will receive a text message or phone call to verify the transaction. See details about our Fraud Text Alerts service.

Protecting Yourself Online

Fraud & Identity Theft

Cyber criminals use scams to try to steal personal information, such as usernames, passwords, or account numbers. Then, with this data, they can make fraudulent purchases, steal your identity, or open accounts and apply for loans in your name, which could result in financial loss and damage your credit. Read our recent blog about common fraud schemes to stay informed about how to protect yourself in today’s digital world.

READ THE BLOG

Banks Never Ask That

Every day, countless people are targeted by scammers posing as their bank through phone calls, emails, and texts. Protecting your financial security starts with awareness. Learn to recognize common scams and understand red flags to watch for.

Learn more about how you can protect your accounts; what things would your bank never ask?

VISIT THE SITE

Security Tips

Keeping your personal information secure doesn’t have to be complicated. Taking proactive steps can help safeguard your personal information.

Reduce the identification documents you carry daily, and store sensitive papers in a safe place.
Switch to eStatements to avoid paper trails and shred sensitive documents before tossing them out.
Avoid clicking on links or opening attachments in unexpected emails or messages.
Use secure messaging platforms when sharing sensitive information online.
Regularly update your devices and software. Anti-virus programs and pop-up blockers can add additional protection.
Create unique, strong passwords for every account and enable multi-factor authentication when available.
Avoid public Wi-Fi and steer clear of downloading files from unknown sources.

MORE SECURITY TIPS

Protecting Your Accounts

Lost or Stolen Card? Let Us Know Immediately

If your debit or credit card is lost, stolen, or you suspect it’s been compromised, don’t wait—reach out right away. Acting quickly helps protect your account from unauthorized transactions.

Debit Cards:

During business hours: (651) 224-5000
After hours: (800) 417-8715

Credit Cards:

During or after business hours: (800) 558-3424

Security Tips to Protect Your Accounts

Keeping your accounts secure is a top priority for us, but we need your help. Follow these best practices to protect your personal and financial information:

Monitor your accounts regularly and report any suspicious activity immediately.
Keep your account information secure and be cautious when entering payment details on websites, especially in public places.
Use ATMs with video surveillance for added security. Find surcharge-free options with our ATM Locator.
Avoid using card readers that are loose or appear to be tampered with.
Never cash checks or wire money to people you don’t know, and don’t accept checks written for more than the requested amount.
Use Bill Pay services to keep your account information secure and avoid unnecessary paper trails.
Remember, our team will never call to request your account information or send requests for personal information via unsecure email.

Suspect Identity Theft or Financial Fraud? Here’s What to Do

It’s essential to act quickly, follow these steps to protect your accounts:

Report the Fraud to Us: Contact our team immediately of an suspicious activity on your Drake accounts.
Place a Fraud Alert: Call TransUnion, Equifax, or Experian to request a Fraud Alert. They’ll notify the other bureaus.
Check Your Credit Report: Obtain free copies of your credit reports from each bureau and review them for unauthorized accounts or activity.
Notify Other Creditors: Let your banks, lenders, and credit card companies know about the potential fraud. For compromised accounts, open new ones.
File a Police Report: If your personal information was stolen, report it to the local police.
Stay Vigilant: Identity theft takes time to resolve. Regularly monitor your accounts for suspicious activity and report anything unusual right away.
Visit the FTC: Visit the Federal Trade Commission website for detailed guidance and additional steps for dealing with identity theft.

Protect Your Identity with a Credit Freeze

A credit freeze restricts access to your credit report, making it much harder for thieves to open accounts in your name.

Here’s what to know:

A credit freeze helps protect your identity without affecting your credit score.
A credit freeze won’t prevent you from opening new accounts, applying for jobs, renting an apartment, or buying insurance. However, you’ll need to temporarily lift the freeze to proceed with these actions.

Visit the Federal Trade Commission website to learn about types of credit freezes and how to set them up.

Resources

¹ Drake Bank does not charge a fee for Fraud Text Alerts; however, standard text and data rates from your mobile carrier may apply. Messaging frequency depends on account activity. Text messages will come from 37268 or 20733.