We truly appreciate your business over the years and are committed to your success. In order to better serve you, we are upgrading to a new core processing system and online banking services.
What this means for you:
- Your account numbers will remain the same. There is no need to change direct deposits or receive new checks.
- You will receive a new debit card with an expanded surcharge-free ATM network. Your card number will remain the same, but the expiration date and CVC code on the back will be different.
- Online banking, mobile banking, bill pay, and cash management will be converted to new and improved systems.
- Along with everything else, statements will have a new look and feel.
Below you’ll find critical dates and actions required to maintain uninterrupted use of debit card and online banking services. For more details on what you need to do to transition to our new system, click here.
We appreciate your patience during the transition to the new system. If you have questions at any time throughout this transition, feel free to contact the bank at 651-224-5000.
Transition Timeline
Early January
New Debit Cards Arriving
New debit cards will be issued as part of the new system starting January 9. They can be activated once they are received, however they will not be valid for transactions until January 21, 2019. Your old debit card will be valid through Sunday, January 20.
Friday, January 18, 2019
Last Day for Accessing Old System
This is the last day you will be able to access your account via the old online banking system and mobile apps until the new system launches. Access closes at 6:00 PM.
This is the last chance to download transactions for Quicken/QuickBooks Web Connector from the old system.
Bill pays scheduled on the old system after January 18, 2019, will not be processed. Please plan accordingly.
Monday, January 21, 2019, 6:00 AM New Debit Card Valid
Begin Using New Debit Cards
New debit cards (mailed in early January), once activated, can now be used for merchant transactions and in our expanded surcharge-free ATM network. The old debit cards will be automatically deactivated at midnight on January 20. Please securely destroy them.
We will be available by phone from 8:00 AM to 5:00 PM to assist you with debit card questions at 651-224-5000.
Please note, the bank is closed in observance of Martin Luther King Jr. Day.
Tuesday, January 22, 2019 New System Live
Re-enroll in Online Banking
For personal banking accounts, you will need to re-enroll in online banking on the new website.
For business banking accounts, a banker will be contacting you to schedule time to get you set up in the new system.
Download New Personal Banking App
After you re-enroll in online banking, you can download the new personal banking app and log in. The business banking app will launch in late February.
Transition Support, 8:30 AM to 5:00 PM
Stop by for coffee and cookies and we will help you get set up on the new system, or schedule a time with a banker when it works for you.
Week of February 1, 2019
New Statements Arriving
Statements from the new system will arrive in the first week of February covering January 22 through the end of the month.
Late February 2019
Download New Business Banking App
We will alert you when the business banking app is available to download.
If you have questions at any time throughout this transition, feel free to contact the bank at 651-224-5000.
