Secure Email

Zix Encrypted Email

To protect confidential and private information sent via email and to comply with privacy regulations and standards, Drake Bank uses email encryption services through Zix Corporation.

By clicking ‘Send Secure Email,’ you will leave Drake Bank’s website. The site you are directed to will allow you to send a secure message to a Drake Bank team member.

When sending sensitive information, emails must be sent securely. This includes social security numbers and account information.


Receiving Emails

If you receive a Secure Email from Drake Bank, please refer to the instructions within the email or follow the steps below to access, open, and respond.

  1. Open the notification Email in your inbox
  2. Click the ‘Open Message’ button
  3. If you are a new user, you must register and create an account. If you are an existing user, you will need to log in

Sending Emails

To send or reply to a Drake Bank secure email, follow the steps below:

  1. Log into the Secure Messaging Portal by clicking the ‘Send Secure Email’ button above
  2. To reply, select the message you’d like to reply to and click ‘Reply’
  3. To compose a new message, select the ‘Compose’ tab
  4. Once the new message appears, you can add your message, recipients, and necessary attachments

New Users

  1. Click the ‘Send Secure Email’ button, above
  2. Click ‘Register’
  3. Once all the required information is completed, select ‘Register’
  4. Now you have access to read and/or send secure messages


If you forget your Drake Bank Secure Email password, follow the steps below to reset your password:

  1. Click the ‘Send Secure Email’ button, above
  2. Click ‘Reset Your Password’ on the login screen
  3. Follow the prompts to reset your password

For additional resources, visit

If you have questions about the content within Secure Email, please reach out to your Drake Bank team member.

Frequently Asked Questions

What is Secure Messaging?

  • Secure messaging is identifying outbound email messages that need to be encrypted by using policies defined by the company and encrypting email messages with potential private or confidential information.

How long do I have to read my message?

  • Messages received through Zix expire 30 days from the sent date.

What internet browsers can I use?

  • Most browsers work, including Microsoft Edge, Mozilla Firefox, Google Chrome, and Apple Safari.

Can I use my mobile device?

  • Yes, most major mobile devices can be used to receive and send messages through Zix.

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