Summary: 

The Universal Banker will be cross-trained for new accounts and teller duties. This position will participate in the branch’s daily operations, including assisting clients with account management, completing client transactions, and proactively participating in the sales referral process. Additionally, this position is the first point of contact for all clients and visitors, either in person or via phone. The Universal Banker is professional, friendly, self-motivated, and embraces working in a team environment.

Essential Duties and Responsibilities: 

Client Transactions

  • Receives cash and checks for deposit, enters and verifies amounts through the utilization of teller software for all transactions
  • Cashes checks after verifying identification and matching funds per Bank policy
  • Enters all transactions into the Integrated Teller system and issues client receipts
  • Issues cashier’s checks and gift cards
  • Processes night-drop, mail, and other miscellaneous transactions
  • Assists clients with safe deposit box access per Bank policies and procedures
  • Adheres to Drake Bank policies and procedures
  • Performs telephone transfer of funds
  • Completes Currency Transaction Reports (CTR), when applicable
  • Places a hold on funds, when applicable
  • Processes lock box transactions, if available
  • Supports the day-to-day operations activities of the branch as assigned, including cash vault balancing, reporting, tracking, and servicing the ATM

New Accounts

  • Opens new accounts including savings, checking, money market, IRA, and certificates of deposit while cross-selling other products and services
  • Performs account maintenance and services existing accounts
  • Performs setup and maintenance of online banking, mobile banking, and bill pay
  • Prepares follow-up letters and thank you cards for new account relationships

Administration

  • Completes timely and accurate document scanning
  • Answers and directs incoming calls to the appropriate party in a professional manner
  • Answers client questions regarding account balances, bank products or services, and accepts coin orders over the phone
  • Greets and guides visitors upon entering the Bank
  • Distributes mail to the appropriate party in a timely manner
  • Provides administrative support to Bank personnel

Client Service

  • Assists clients with their banking needs or questions in person, electronically, or on the phone in a timely and professional manner
  • Builds, maintains, and grows client relationships
  • Shows commitment to providing excellent customer service to external and internal clients while enhancing the Bank’s mission and core values
  • Upholds information confidentiality at all times
  • Remains alert and observant of physical and electronic security risks
  • Uses available opportunities to strengthen client relationships through sales, referrals, and cross-selling products and services

Accuracy

  • Balances teller drawer at a minimum of two times per shift – striving for 100% teller balancing
  • Maintains cash limits in teller drawer at all times
  • Examines cash carefully to guard against acceptance of counterfeit bills
  • Ensures all checks are properly endorsed by the correct party
  • Identifies the client properly before providing account information or cash

Other Responsibilities

  • Assists with special projects and additional functions as needed
  • Performs all job functions and interactions with fellow Bank employees, clients, vendors, and prospective clients within the guidelines of the DRAKE Bank Core Values: Dedicated, Reliable, Authentic, Knowledgeable, and Ethical
  • Performs other duties as assigned

Regulatory Compliance Requirements:

  • Continually enhances knowledge of regulatory and compliance issues through completion of all required online training and attendance at in-house and external training presentations
  • Performs all job functions in accordance with Federal and State regulations and within banking policies

Education and Experience:

  • High School diploma or equivalent
  • 2+ years of Teller or Personal Banking experience
  • Prior cash handling experience
  • General knowledge of bank products and services along with an understanding of sales and customer service in a community bank environment

Knowledge / Skills Required:

  • Excellent verbal and phone skills
  • Ability to listen, speak clearly, and effectively to others
  • Strong time management, attention to detail, and organizational skills with the ability to multi-task
  • Exceptional customer service skills
  • Ability to problem solve and work without direction
  • Ability to establish and foster strong professional relationships with both internal and external clients
  • Ability to calculate figures and amounts
  • Accurate typing, spelling, and grammar skills
  • Ability to maintain the confidentiality of client and Bank information
  • Ability to promote a positive image of the Bank
  • Satisfactory skillset in using the following software applications: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Teams, and Fiserv applications

Drake Bank provides competitive salaries and an excellent benefits package.
Drake Bank is an Equal Opportunity Employer.
Job Type: Full-time


How to Apply:

Please send your resume to HR@drake-bank.com.